RETURNS & EXCHANGES
We want you to love your purchase
We hope you are completely happy with your Marli & Me purchase. If something isn't quite right, we're here to help.
In addition to your rights under the Australian Consumer Law, we offer returns on eligible items purchased directly from our website within 30 days of delivery.
Change of Mind Returns
If you change your mind, eligible items may be returned within 30 days of delivery for a refund, exchange or store credit.
To be eligible, items must be:
- unused, unworn and unwashed
- in their original condition
- returned with original packaging and tags attached, where applicable
- returned within 30 days of delivery
Return postage for change of mind returns is the customer's responsibility. Original shipping charges are not refundable.
For your protection, we recommend using tracked postage, as we cannot process a return that does not reach us.
Items Not Eligible for Change of Mind Returns
For hygiene, safety or personalised-product reasons, we do not accept change of mind returns on:
- personalised or customised items
- cheeky toes teething toys, dummy clips, pram garlands and play gym toys
- gift cards
- items marked as final sale
- items purchased from our Clearance collection
- international orders
These exclusions apply to change of mind returns only and do not affect your rights under the Australian Consumer Law.
Order Cancellations
Orders may be cancelled within 1 hour of placing your order, provided the cancellation is made before the order has been fulfilled.
After this time, we may already have begun preparing, making or packing your order and cannot guarantee that it can be cancelled.
How to Request a Return
Before sending anything back to us, please email hello@marliandme.com.au or get in touch through our Contact Us page.
Please include:
- your order number
- the item or items you would like to return
- the reason for your return
- whether you would prefer a refund, exchange or store credit
Once your return has been approved, we will provide you with the return address and any further instructions.
Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Once your return arrives, we will inspect the item and let you know when your refund, exchange or store credit has been processed.
Faulty, Damaged or Incorrect Items
We take great care in checking our products before they leave us, but if something isn't right when your order arrives, please get in touch with us as soon as you can at hello@marliandme.com.au or through our Contact Us page.
Please include your order number, a description of the issue and, where helpful, photographs showing the problem.
Your rights in relation to faulty, damaged or otherwise non-compliant products are provided under the Australian Consumer Law and are not limited by our 30-day change of mind return period.
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will also reimburse reasonable return postage costs where required. ACCC
Gifts
If an item purchased directly from our website was given to you as a gift, you may request a return provided the item meets our change of mind return criteria.
You will need the original order number so we can locate the purchase.
Eligible gifted items may be returned for store credit or exchange only. Refunds can only be issued to the original payment method used for the order.
Exchanges
If you would like to exchange an eligible item, please contact us first so we can confirm availability.
Previously exchanged items are not eligible for further change of mind returns or exchanges.
International Orders
We do not currently offer change of mind returns or exchanges for international orders.
This does not exclude any rights or remedies that may apply to you under applicable consumer law.
Australian Consumer Law
Our change of mind policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.
If you have any questions about a return, please contact us at hello@marliandme.com.au. We're always happy to help.
